IT Support

FAQ 6

• You've marked my ticket as resolved, but it's not fixed.
• My ticket is marked as closed, but I didn't close it.
• What is the difference between 1st line, 2nd line and 3rd line.
• Projector Display Options
• Changing the program in which you open files

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Getting Started 5

• Adding a Printer
• Make PDFs open with Adobe Acrobat Reader
• How to take a screenshot
• Writing a good ticket
• Restoring using Previous Versions

Xarios - Phone Manager 1

• Updating Phone Manager Server on the Client PC

Encryption 2

• Sending an Encrypted Email in Outlook
• USB Drive Encryption

Google Chrome 3

• Block or allow pop-ups in Chrome
• Clear form data in Chrome
• Google Chrome Accounts for Bookmarks

General 3

• Accessing your "My Documents" in Home Access Plus+
• Changing my password in Home Access Plus+
• Logging on to Home Access Plus+

Class Notebook 1

• What can OneNote Class Notebook do for me?

Forms 1

• How to make a form or quiz using Microsoft Forms

General 8

• Adding your Office 365 Email to an iOS Device
• Change Time-Zone in Office 365
• Download and install or reinstall Office 365
• Downloading and Installing Microsoft Office 365
• Opening Email Attachments in Office365 Webmail

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OneDrive 8

• How to access a shared file
• How to share files in OneDrive
• Moving documents to Office365 OneDrive
• OneDrive: User Permissions issue
• Restore file in One Drive

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Outlook 7

• Accessing Emails on Office 365
• Adding permissions to calendars
• Creating a group for email and sharing files
• Creating a rule in Outlook 365
• Deleting multiple emails in Outlook / Office 365

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SharePoint 2

• Create a SharePoint
• Create, upload and share files to SharePoint

Teams 15

• Getting Started with Microsoft Teams
• Microsoft Teams Quick Start Guide
• Plan and Schedule a Live Event
• Start a chat in Teams
• Share your screen in a chat in Teams

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OneNote 1

• OneNote video training

Excel 4

• Combine first and last name cells into one
• Make an Excel Spreadsheet read only, with a password to edit
• Password protect an Excel file
• Updating the date format by bulk

PowerPoint 2

• Inserting a You Tube video into a Power Point
• Turn off 'Presenter Mode' when projecting a presentation

Publisher 1

• "Publisher cannot save the file" Error

Word 2

• Open a PDF document in Word for editing
• Saving a Word Document as a PDF file

Outlook 7

• Add delivery receipt to track an e-mail message
• Delay or schedule sending email messages
• Delete one or more suggested recipients in the Auto-Complete List
• Emptying your Deleted Items Folder
• Send automatic out of office replies from Outlook

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CTF 1

• Importing a CTF file

Housekeeping 4

• Adding Shortcuts to your Sims Desktop
• Change Academic Year in SIMs
• Creating, updating and viewing Linked Documents in SIMS
• SIMS End of Year Notices

Updating SIMS 1

• Updating SIMS at the Client

SIMS Parent App 4

• Introduction Videos to SIMS Parent App Lite
• Signing up for SIMS Parent App
• SIMS Parent App - Approving changes into SIMS
• SIMS Parent App - How to manage users

Remote Desktop (RDP) Connection 5

• Adding a Workspace on iOS for Remote Desktop
• Adding a Workspace on Mac OS X for Remote Desktop
• Remote Desktop Help Guide
• Set up the Remote Desktop web client for your users - ADMINS
• Sound on Remote Desktops sessions

Virtual Private Network (VPN) Connection 1

• How to Setup a VPN Connection (Windows 10)