FAQ

You've marked my ticket as resolved, but it's not fixed.
Your ticket may be marked as resolved, yet the issue may still persist.  We understand this is frustraiting, but please do reply to any emails to re-ope...
Wed, 1 Apr, 2020 at 5:35 PM
My ticket is marked as closed, but I didn't close it.
We are sorry you have found this, common reasons why tickets may be closed: When we have had no reply for a significant time, and we cannot get hold of yo...
Wed, 1 Apr, 2020 at 5:37 PM
What is the difference between 1st line, 2nd line and 3rd line.
One of the benefits of being with Lourdes IT, is our ability to be able to employ technicians with different level of abilities. We categorise our positions...
Wed, 1 Apr, 2020 at 5:38 PM
Projector Display Options
Sometimes the projector in a classroom might be on but it is not projecting the way you would like to. To quickly set this you can press the windows key...
Mon, 7 Sep, 2020 at 2:40 PM
Changing the program in which you open files
This article is for you if you are wondering how to open files in a particular program. An example is if you want to open a PDF file which opens in Adobe bu...
Wed, 1 Apr, 2020 at 6:17 PM
Troubleshooting Sound Issues
Sound issues are quite common, but are usually simple to fix.  Below are some things that can be checked to help resolve an issue. Check audio within Wi...
Sun, 5 Apr, 2020 at 8:37 PM